11 Live Privacy Policy — Your Data Is Safe With Us

11 live is a trusted online betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information 11 live collects, why we collect it, how it is used, and what measures we take to keep your data safe.

By using the 11 live website or app, you agree to this Privacy Policy. Please read it carefully before using the platform. If you disagree with any part of this policy, we ask that you refrain from using the platform and reach out to us.

Our Privacy Policy is always aligned with applicable laws and regulations. Any updates will be published on this page and, where relevant, communicated to you by email.

11 live collects your data in several ways. The table below provides a full breakdown of the types of data we collect:

We only collect data that is necessary to operate and improve our services. Collecting excessive or irrelevant information goes against our policy.

11 live uses the data it collects for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To process deposit and withdrawal transactions securely.
• Customer Support: To address your questions, complaints, and support requests.
• Service Improvement: Used for analytics to improve your experience on the platform.
• Fraud Prevention: To detect suspicious activity and ensure platform security.
• Legal Obligations: When required by government or regulatory authorities.
• Personalized Experience: To show you promotions and offers tailored to your preferences.

We do not sell your data to advertisers. Your information is used solely to improve our own services.

11 live never sells your data to third parties. However, limited data sharing may occur in specific circumstances:

• Payment Providers: Payment providers such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Technology Partners: Technology partners engaged to operate the platform — all bound by strict confidentiality agreements.
• Law Enforcement: By court order or government demand, strictly under legal obligation.
• Fraud Prevention Agency: Limited data may be shared as needed to protect your account.

11 live enters into strict data protection agreements with all third parties it shares data with. They may only use that data for the specified purpose.

The 11 live website and app use cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable non-essential cookies at any time through your browser settings. However, turning off certain cookies may affect the functionality of some platform features.

11 live retains your data only for as long as it is needed or legally required. The retention periods for each data type are outlined below:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Minimum 5 years as required by financial regulations.
• KYC Documents: As required by law, typically for 5–7 years.
• Support Conversations: 2 years after the issue is resolved.
• Usage Logs: Up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.

As a user of 11 live, you have the following rights over your personal data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to limit the use of your data for certain specific purposes.
• Right to Portability: Request to receive your data in a specific, portable format.
• Right to Object: Object to marketing or specific uses of your data.

To exercise this right, email us at support@11live.net. We will respond within 30 business days. Please note that in some cases we may be unable to fulfill certain requests due to legal obligations — you will be informed of the reason if so.

11 live strictly does not collect information from minors (under 18). Our services are intended solely for adults.

Age is verified at registration. Should a minor's data enter our system for any reason, it will be deleted as soon as it is identified and the account will be suspended.

The 11 live platform may occasionally contain references to third-party sites. However, this privacy policy applies solely to 11 live's own platform.

Third-party websites and apps have their own privacy policies, and 11 live is not responsible for those policies. We recommend reading a site's privacy policy before visiting any external link.

11 live may update this Privacy Policy at any time. For significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• Registered users will be notified via email.
• A notice will be displayed on the platform.

Continuing to use 11 live after any changes are made means you accept the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our Data Protection Team is always ready to assist you.

• Email: support@11live.net
• Live Chat: Chat button at the bottom-right corner of the platform
• Response Time: Usually within 24–48 hours

To learn about our terms and conditions Terms & Conditions Page See. To learn about responsible gaming Responsible Gaming Page View.