11 Live Terms & Conditions — Your Rights and Responsibilities

These Terms & Conditions govern the use of the 11 live platform (www.11live.net) and all associated services. This document constitutes a legally binding agreement between you and 11 live.

11 live is an online betting platform offering wagering on a wide range of sports including cricket, football, tennis, badminton, e-sports, and more. By using our platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.

11 live reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly.

To open an account with 11 live, you must provide accurate and complete information. All details submitted at registration must be your own — using another person's information is strictly prohibited.

• Each individual may register a maximum of one account.
• You must provide your full name, date of birth, phone number, and email address accurately at registration.
• Keeping your account password confidential is entirely your responsibility.
• Any suspicious activity on your account must be reported to us immediately.
• Withdrawals may not be possible without completing the KYC (Know Your Customer) verification process.

11 live may request a national ID, passport, or other documents at any time for account verification. Failure to provide the required information within the specified timeframe may result in temporary account suspension.

You must be 18 years of age or older to create an account and place bets on 11 live. We take a strict stance against gambling by minors.

Providing false information about your age will result in immediate account termination and forfeiture of all balances. 11 live may request official government documents for age verification at any time.

• 11 live is available to individuals aged 18 and above who are residents of Bangladesh.
• Additional restrictions may apply to users from certain regions.
• Professional athletes and related officials may not place bets on their own games.

11 live currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All payment transactions are processed through secure, encrypted channels.

• The minimum deposit amount is ৳500 and the maximum single deposit is ৳1,00,000.
• Withdrawal requests are typically processed within 15–30 minutes.
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals must be made through the same method used for the original deposit.
• In cases of suspicious transactions, 11 live reserves the right to hold withdrawals until verification is complete.

Deposited funds may only be used for betting purposes. Using 11 live's payment system for money laundering or any other illegal activity is strictly prohibited and may result in legal action.

11 live has its own betting rules that apply equally to all users. Please read the specific rules for each event carefully before placing any bets.

• Once a bet is confirmed, it cannot be changed or cancelled unless a live cash-out option is available.
• Odds may change at any time. The odds at the moment a bet is confirmed are final.
• If an event is cancelled or postponed, the stake for the affected bet will be refunded.
• If match-fixing or any other form of fraudulent advantage is proven, all winnings will be confiscated.
• If incorrect odds are displayed due to a technical error, 11 live reserves the right to void the affected bet.
• Placing bets on the same event from multiple accounts will be treated as syndicate betting.

11 live always strives to offer fair odds. However, in certain circumstances, maximum betting limits may be applied to specific markets. This decision is at the sole discretion of 11 live.

11 live regularly offers a variety of bonuses and promotions. Each offer has its own terms and conditions, which must be read before claiming.

• The welcome bonus is available to new members only and can be claimed once.
• Bonus funds cannot be withdrawn directly — specific wagering requirements must be met first.
• Bonuses must be wagered within a set timeframe. Failure to meet the deadline will result in the bonus being forfeited.
• If bonus abuse is found, both the bonus and any associated winnings will be forfeited.
• Multiple members of the same household are not eligible to claim the same bonus more than once.

11 live reserves the right to modify, suspend, or cancel any bonus offer at any time. 11 live is not liable if an active bonus is discontinued without prior notice.

The following activities are strictly prohibited on 11 live. Violations may result in account termination and legal action.

• Creating multiple accounts or using another person's account.
• Using bots, scripts, or automated software to place bets.
• Exploiting any technical glitch or vulnerability on the platform.
• Using the platform for money laundering or any other financial crime.
• Betting using match-fixing or insider information.
• Abusing or threatening 11 live staff in any way.
• Any attempt to abuse bonuses or manipulate the system.

11 live may close or suspend an account under the following circumstances:

• In cases of Terms & Conditions violations.
• Failure to complete KYC verification or providing false information.
• If an account has been inactive for an extended period (more than 12 months).
• At the user's own request (self-exclusion).
• By order of a court or government authority.

You may request to close your account at any time. To recover any remaining balance, you will need to submit a separate request. Note that you may need to wait for any open bets to be settled before the closure is finalized.

11 live is committed to providing a reliable and uninterrupted service at all times. However, there are limits to our liability in certain circumstances.

• 11 live is not liable for any bets that fail to process due to an internet connection failure.
• 11 live is not responsible for delayed transactions caused by errors on the part of third-party payment service providers.
• 11 live is not liable for service disruptions caused by force majeure events such as natural disasters, war, or similar circumstances.
• In the event of hacking or a cyberattack, 11 live will make every effort to respond, but full compensation cannot be guaranteed.

Users are solely responsible for any financial losses resulting from betting. 11 live does not guarantee winnings and does not provide betting strategies or advice.

11 live believes betting is a form of entertainment — not addiction. We encourage all our users to bet responsibly.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Time Limit: Decide for yourself how much time you spend betting each day.
• Self-Exclusion: You can temporarily suspend your own account for a set period.
• Reality Check: Take regular breaks and keep track of your spending.

If you're experiencing gambling-related problems or feel you may be developing an addiction, please reach out to our Responsible Betting team. For more information, visit our Responsible Gaming View page.

11 live may update these Terms & Conditions, in part or in full, at any time. For significant changes, we will notify users via email or an on-platform notice.

• Updated terms and conditions take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

The latest version of these Terms & Conditions will always be available on this page. Previous versions will no longer be in effect.

For any questions or complaints regarding these Terms & Conditions, please contact us. Our support team is available 24/7, every day of the week.

• Email: support@11live.net
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Complaint processing time: We typically respond within 48 hours.

If a dispute cannot be resolved through discussion, it may be referred to neutral mediation. 11 live is committed to resolving all issues in a fair and transparent manner.