Responsible Gambling — A Safe & Healthy Betting Experience at 11 Live

Responsible gambling means treating betting as entertainment, not a source of income. At 11 live, playing responsibly means staying within your means, keeping your family's wellbeing in mind, and making clear-headed decisions even after a loss.

Many players in Bangladesh get caught up in the excitement of cricket or football and end up betting more than they intended — which can lead to real problems. 11 live takes this seriously and has put a range of protective measures in place to support every player's wellbeing.

Remember: responsible play isn't a sign of weakness — it's a sign of wisdom. Knowing your limits is what makes you a true winner.

We don't always realize when betting is becoming a problem. Watch out for the following warning signs:

• Repeatedly betting to try to recover losses
• Using household money or borrowed money to bet
• Hiding your betting activity from family or friends
• Repeatedly returning to betting despite trying to stop
• Feeling restless or irritable when unable to bet
• Neglecting work, studies, or family responsibilities to focus on betting
• Skipping sleep or meals to keep betting

11 live recommends following a set of core principles for responsible play. Sticking to these guidelines keeps betting enjoyable at all times:

• Set a Budget: Set a monthly betting budget in advance and stick to it — no exceptions.
• Stick to Your Time Limits: Decide how long you'll play before you start. Set an alarm or use the session timer to stay on track.
• Accept That Losses Are Normal: Wins and losses are both part of betting. Never chase a loss by placing bigger bets out of frustration.
• Never Bet With Borrowed Money: Never bet with borrowed money or your savings.
• Avoid Betting When You're Down: Avoid betting when you're stressed, upset, or angry.
• Take a Break: Take at least a 10-minute break every hour.
• Be Honest with Your Family: Have an open and honest conversation with your family about your betting habits.

From your 11 live account settings, you can set a range of protective limits yourself:

Limit Type	Duration	Waiting for Change
Maximum Bet Limit	Daily / Weekly / Monthly	7 Days
Deposit Limit	Daily / Weekly / Monthly	7 Days
Session Time Limit	Per Session	Instant
Take a Break	24 Hours — 6 Weeks	Instant Effect
Self-Exclusion	6 Months — 5 Years	Instant Effect

Lowering your limit takes effect immediately. Raising it requires a waiting period — this is in place to protect you.

If you feel your betting is getting out of control, self-exclusion is the most effective step you can take. Follow the steps below to get started:

• 1
  Go to Account Settings

  Log in and go to "Account Settings" or the "Responsible Gaming" menu.
• 2
  Choose the Self-Exclusion Option

  Click the "Self-Exclusion" option.
• 3
  Select Duration

  Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
• 4
  Confirm

  Verify your identity to finalise the request. This will take effect immediately.
• 5
  You'll Receive an Email Confirmation

  A confirmation message will be sent to your registered email address.

If someone you know seems to be betting excessively, you can help. Contact 11 live and we can take the necessary steps based on a third-party request.

Talk to them calmly and with understanding, not anger. Gambling addiction is a mental health issue — it calls for compassion, not punishment. Seek professional mental health support if needed.